Return Policy


Introduction
We understand that sometimes you may need to return a purchase, and we want to make this process as easy as possible for you. Please read our return policy below.

Return Eligibility
1. Items must be returned within 30 days of purchase.
2. Items must be in their original condition, unworn and undamaged, with all original tags and packaging.
3. Custom-made or personalized items are not eligible for return unless defective.

Return Process
1. To initiate a return, please contact our customer service team with your order number and reason for return.
2. After receiving a return authorization, please package the item securely and send it back to us.
3. Once we receive and inspect the item, we will process your refund. Please allow up to 14 days for the refund to be processed.
 
Refunds
1. Refunds will be issued to the original method of payment.
2. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
 
Non-Returnable Items

Non-Returnable Items
The following items cannot be returned or exchanged:
Discounts and event products, customized products and any other items for which return or exchange is noted as not being supported on the product page.
Free gifts cannot be returned or exchanged.

Uncontrollable Circumstances

We understand that sometimes, due to uncontrollable circumstances such as severe weather conditions, natural disasters, or customs delays, the return or exchange process may take longer than expected. In such cases, we will extend the return or exchange period accordingly and keep you updated on the progress.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
 
Damaged Items
If you receive a damaged item, please contact us immediately with a description of the damage and photos if possible. We will arrange for a replacement or refund.

Final Sale Items
All sales are final for custom-made or personalized items, unless they arrive damaged or defective.

Contact Us
If you have any questions about our return policy, please contact us at [email protected].

Please note that this return policy may be updated from time to time, and the latest version will always be available on our website.

Return Address
All returns such as the following address, the translation of the address may be incorrect, please the following Chinese address and Pinyin address to verify each other.

Chinese, Pinyin：zhong中 guo国 guang广 dong东 sheng省 fo佛 shan山 shi市 nan南 hai海 qu区 dan丹 zao灶 zhen镇 qiao樵 jin金 bei北 lu路 sha沙 dun墩 hu胡 ba八 jie街 er二 xiang巷 1 hao号
Chinese address：中国广东省佛山市南海区丹灶镇樵金北路沙墩胡八街二巷1号
English Translation Address：No. 1, 2nd Lane, 8th Street, Shadun HuVillage, LianSha, Danzao Town, Nanhai District, Foshan City, Guangdong Province, China.